Returns & Refunds
Manage customer return requests and process refunds
Pending Review
18
Awaiting approval
Approved (In Transit)
34
Items being shipped back
Refunded This Month
$12,840
84 orders
Return Rate
4.2%
Industry avg: 8%
RMA-2847
Order #NXO-8821
Wrong Item Received
Requested 2h ago
Sarah Johnson · sarah.j@email.com
Requesting refund for: Sony WH-1000XM5 Headphones (Black) — $349.99
Requesting refund for: Sony WH-1000XM5 Headphones (Black) — $349.99
"I ordered the Black variant but received Silver. Please help me return and get the correct item."
Requested
Review
Approved
Received
Refunded
RMA-2841
Order #NXO-8792
Changed Mind
Approved 1 day ago
Michael Chen · m.chen@gmail.com
Nike Air Max 270 (Men's US 10) — $129.99 · Label emailed to customer
Nike Air Max 270 (Men's US 10) — $129.99 · Label emailed to customer
Requested
Review
In Transit
Received
Refunded
RMA-2835
Order #NXO-8750
Defective Product
Received 3 days ago
Emma Davis · emma.d@work.com
Instant Pot Duo 7-in-1 6Qt — $89.99 · Item inspected ✓ Defect confirmed
Instant Pot Duo 7-in-1 6Qt — $89.99 · Item inspected ✓ Defect confirmed
Requested
Review
Approved
Received
Refund
RMA-2820
Order #NXO-8701
Refunded
Completed 5 days ago
James Wilson · DJI Mini 4 Pro Drone Combo — $1,149.00 refunded to Visa ****4821 · Processed in 2 business days
Requested
Review
Approved
Received
Refunded
RMA-2814
Order #NXO-8674
Rejected
7 days ago
Anna Martinez · Levi's 501 Jeans W32 L32 — Return window expired (35 days). Customer notified.